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Refund and Returns Policy

Refund and Returns Policy for Values in Sports

Thank you for shopping with Values in Sports. We strive to ensure your satisfaction with every purchase. This policy outlines our procedures for returns, refunds, and exchanges.

1. Return Eligibility

You may return items within 30 days of receipt if they meet the following conditions:

  • Condition: Items must be unused, in their original packaging, and in a condition suitable for resale.
  • Receipt: Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products
  • Perishable items
  • Opened or used health and personal care items

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email our customer service team at your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the item.
  3. Package the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item: Return the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error.

4. Refunds

Refunds will be processed after we receive and inspect the returned item. Refunds are issued to the original payment method and typically processed within 7-10 business days.

  • Shipping Costs: Original shipping costs are non-refundable. If the return is due to an error on our part, we will cover the return shipping costs.

5. Exchanges

We offer exchanges for items of equal value. To exchange an item:

  1. Request Exchange: Contact us at your order number and the item you wish to exchange.
  2. Return Item: Follow the return procedure outlined above.
  3. Receive Replacement: We will process your exchange once we receive the returned item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at your order number and a description of the issue. We will arrange for a replacement or refund based on your preference.